Rogers has again come under fire for its dominance of the Toronto telecommunications market

Canada's smaller telecommunications providers are speaking out against the market dominance of the big three players, especially when some are involved in service deals for entire residential towers in Toronto.

Although Rogers may be the main source of user complaints in Canada, it is the default choice for Internet, home phone and/or cable for many condo residents due to bulk contracts with the developer, owner or condo board.

Independent provider Binfield filed a complaint with the Canadian Radio-television and Telecommunications Commission (CRTC), arguing that the agreements give Rogers an unfair advantage and “effectively eliminate end-user choice” and thus violate the Telecommunications Act. .

They can also cause some serious problems in the event of outages, which Rogers customers are no stranger to.

Go to Binfield!

This would be a great victory for freedom of choice.

— Aaron Binder (@theaaronbinder) February 12, 2024

Binfield executives told The Canadian Press that nearly half of the new condo communities in the GTA have such deals, representing tens of thousands of potential customers lost.

In addition, Rogers said these deals are convenient and beneficial for customers who can access discounted prices.

It also claims that residents could technically choose to work with other providers even if a bulk deal was in place – which Binfield believes is unlikely given that bundles are included in maintenance fees, meaning users “pay twice for overlapping services.” “must”. they wanted to use another company.

The application with the CRTC is still pending.

Last year, the federal government stepped in to ensure that Rogers did not have a monopoly on TTC cell phone service, allowing competitors access to Rogers' underground infrastructure and requiring all carriers to enter into contracts for service.

Unlike Condo Internet, Innovation Minister Francois-Philippe Champagne said the move was necessary because the TTC's cellular connection is “a serious public safety issue.”

Compulsion? Interesting choice of words, they are a greedy telecom company with monopolies that offer poor service and no one can use their towers. I live in a remote area and can't get service other than Rogers, people come to my house and they don't have service.

— 🐦‍⬛Eᖇᗰᗩ GEᖇᔕᕼ 👽 (@HappyMammaries) September 11, 2023

Champagne is also pushing for more competition in the country's food sector, which is controlled by three major brands, like our telecommunications industry, and trying to bring a foreign company into the market.